Preventing Human Errors HSE 08-26

Human error is widely acknowledged as the major cause of quality, production, and safety risks in many industries. This course explains the underlying reasons why humans make mistakes and how you can prevent these mistakes. Although it is unlikely that human error will ever be completely prevented, there is growing recognition that many human performance problems stem from a failure within organizations to develop an effective policy for managing human reliability.

Human errors begin during the design stage, extending beyond process and workplace design, into construction and continuing into the design of management systems for operations and maintenance. Such systems include management and training policies and procedural development and standard operating procedure development. This course will provide insights into current knowledge of human error and how it can be reduced. The course will provide hands-on experience of practical error reduction techniques, using real-life case studies. You will also gain an understanding of the underlying causes of human error and how to reduce its occurrence by changing the culture of the organization and changing the design of the processes. Workshops are used throughout the course to illustrate concepts and to demonstrate human error analysis applications.

What You Will Learn:

• Why human error is a factor in all accidents
  
• The Human contribution
  
• Why humans make mistakes and proven error prevention techniques
  
• How to analyze and identify human errors and the conditions and situations that cause them
  
• How weak and deficient policies and procedures in areas of human resources, training, management, communication and workplace design can lead to human errors
  
• How to improve and optimize procedures, workplace design, process design, and more to improve human performance
  

Take Home:

• Comprehensive course notebook containing
  - Checklists and worksheets for several human error analysis techniques
  - Industry examples
  
• Certificate of Completion
  

Typical Course Candidates

• Managers – Operations, Safety, and Executive
  
• Production Supervisors
  
• Training Managers
  
• Safety Practitioners
  
• HIRAC(hazard review) Leaders and Incident Investigators
  
• Engineers – Process, Safety, and Mechanical
  
• PSM Coordinators and Managers
  

Need more information contact: training@istecsafety.com

Content

Course 26: Preventing Human Errors HSE O8-26

(2-day version; can also be condensed to 1-day)

Course Outline

Introduction to Human Error

• Learning objectives and goals of human error prevention
  
• What is human error and human error analysis?
  
• Hazard Barrier Target Analysis
  
• Causes and Consequences of Human Error
  

Understanding Human Error:

• Errors and their relationship to loss events
  
• Which is most important: Management system deficiencies or personal performance?
  
• Types of human error
  
• Workshop: Classifying Human Errors
  
• Modeling human behavior (an example of a simple model that works is used throughout the course)
  
• Elements associated with understanding and issues in controlling human behavior and error
  
• Workshop: Relating Human Error to Human Factor Influences
  

Common Human Error Prevention Techniques

• Information Presentation Rules (procedures, training, communication, signs, etc.)
  
• Process/Operation/Workplace Design Rules
  
• Other General Rules, Code of practices, instructions, checklist
  
• Rule based, skill based, knowledge base mistakes
  

Techniques for Predicting and Analyzing Human Error

• Checklist Analysis
  - For situational related errors
  - For management system related errors
  
• Workplace walk-through analysis
  
• Guideword-based analysis (PTO Job Hazard Analysis, etc.)
  
• Quantitative Human Reliability Analysis
  
• Workshop: Deciding on Which Human Error Analysis Techniques to Use
  
• Workshop: Using Simple Technique for Predicting and Analyzing Human Errors
  
• Industry Resources for Controlling Human Errors Related codes, standards, and regulations
  
• Industry guidelines DME, Department of Labour
  

Have questions?

Contact our Training Department at: training@istecsafety.com

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